Effective Date: April 11, 2024
Welcome to Domplix. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website, www.domplix.com (the “Site”).

By using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information that you provide directly and data that we gather automatically through your interaction with the site.

A. Information You Provide:

  • Contact Details: Your name, email address, phone number, billing and shipping address.

  • Order Details: Payment information (processed securely via third-party gateways), product preferences, and delivery instructions.

  • Account Information: Username, password (encrypted), and order history.

  • Communication: Emails, inquiries, reviews, or feedback you provide to our team.

B. Automatically Collected Data:

  • Device Information: IP address, browser type, operating system, screen resolution, and device ID.

  • Usage Data: Pages visited, time spent, referring URL, and interaction behavior using cookies, analytics tools, and server logs.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Fulfillment: To process and deliver your purchases.

  • Customer Support: To respond to inquiries, complaints, or requests.

  • Communication: To send order updates, promotional emails, and service notifications.

  • Improvement: To improve website functionality, user experience, and product offerings.

  • Security: To detect and prevent fraud, unauthorized access, and abuse of our services.

  • Legal Compliance: To comply with applicable laws and regulations.

3. Sharing Your Information

We respect your privacy and do not sell or rent your personal information. However, we may share data with trusted third parties as outlined below:

A. Service Providers:

  • Shipping partners, payment processors, hosting providers, and marketing tools who help us operate the business efficiently.

B. Legal Requirements:

  • If required by law, court order, or to comply with law enforcement or regulatory authorities.

C. Business Transfers:

  • In the event of a merger, acquisition, or sale of assets, customer data may be transferred as part of that transaction.

4. Cookies & Tracking Technologies

We use cookies, pixels, and similar tracking tools to enhance your browsing experience and provide personalized content.

Types of Cookies:

  • Essential Cookies: Enable core site functionality.

  • Performance Cookies: Analyze site usage and help improve performance.

  • Marketing Cookies: Deliver personalized ads and content.

You can manage or disable cookies via your browser settings, but please note that some site features may not function properly without them.

5. Email Marketing & Communication

If you opt-in, we may send you promotional emails about new products, special offers, and updates. You may unsubscribe at any time using the unsubscribe link in the email or by contacting us at support@domplix.com.

We also send transactional emails related to your order, shipping status, or account activity. These emails are necessary for the completion of purchases and cannot be opted out of unless your account is deleted.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the information we hold about you.

  • Correction: Update or correct your information.

  • Deletion: Request deletion of your data (subject to legal obligations).

  • Objection: Opt out of certain data uses like marketing.

  • Data Portability: Transfer your data to another service provider.

To exercise your rights, email us at privacy@domplix.com. We will respond within 30 days.

7. Data Security

We take reasonable precautions to protect your personal information using:

  • SSL encryption

  • Firewall protection

  • Secure payment gateways

  • Access controls and regular system monitoring

While we strive to protect your data, no method of transmission over the internet is 100% secure. Please use strong passwords and keep your login credentials confidential.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After that, we may retain certain data to comply with legal obligations, resolve disputes, or enforce our agreements.

9. Third-Party Links

Our site may contain links to other websites or platforms (e.g., payment processors or social media). We are not responsible for the privacy practices of those websites. Please review their privacy policies before submitting your data.

10. Children’s Privacy

Domplix does not knowingly collect personal data from children under 13. If we become aware that a child has provided us with personal information, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the “Effective Date” at the top of this page. Please check back regularly to stay informed.